• Security Services Agent_San Diego

    The Security Services Agent (SSA) is a skilled technical support engineer with 2+ years of experience in IT security. This position requires practical experience with security-related components of ESET business products.

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  • Senior Director/Director of Partner Channels

    The Director of Partner Channels is an executive leader responsible for the US Value Added Resellers (VARs)& National Service Providers (NSP’s) business.

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  • Professional services agent

    The Professional Services Agent (PSA) is a skilled technical support engineer with a background that offers a deep knowledge of ESET products, network environments and security best practices. This position requires practical experience with security-related components of ESET business products. This position requires a working knowledge of all ESET products, an understanding of security architecture across platforms, and experience resolving technical issues in enterprise environments. In addition to completion of ESET’s Professional Services curriculum, formal certifications such as CompTIA Network+ and CompTIA Security +, MTA, MCSA etc., are highly desirable. The PSA delivers high-quality work and requires only modest supervision. This role requires a high level of autonomy in processing service tickets, crafting unique solutions and driving escalation where necessary. This role is expected to provide guidance on ESET product questions to the Technical Support organization. This role is expected to proactively drive communication around Services customers by opening communication with the relevant Account Manager(s) and/or Sales Engineer(s) prior to escalation from the customer. Time is of the essence in this role, and this role is expected to advocate for customer satisfaction. Professionalism should be emphasized in all communications with ESET customers. This role should display confidence in acting as the customer’s trusted advisor on matters of cyber security, leveraging their teammates in the malware and/or Security Services teams when required. This role reports to the Business Support Manager and takes guidance from the Security Services Manager. This position requires adaptability and the poise to request help should the agent encounter a situation they are not familiar with. The PSA should place emphasis on expanding their knowledge of the IT security field as well as ESET products, processes, and services, with special emphasis on Enterprise-tier products and the network environments said products function in.

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  • Professional Services Agent

    The Professional Services Agent (PSA) is a skilled technical support engineer with a background that offers a deep knowledge of ESET products, network environments and security best practices. This position requires practical experience with security-related components of ESET business products. This position requires a working knowledge of all ESET products, an understanding of security architecture across platforms, and experience resolving technical issues in enterprise environments. In addition to completion of ESET’s Professional Services curriculum, formal certifications such as CompTIA Network+ and CompTIA Security +, MTA, MCSA etc., are highly desirable. The PSA delivers high-quality work and requires only modest supervision. This role requires a high level of autonomy in processing service tickets, crafting unique solutions and driving escalation where necessary. This role is expected to provide guidance on ESET product questions to the Technical Support organization. This role is expected to proactively drive communication around Services customers by opening communication with the relevant Account Manager(s) and/or Sales Engineer(s) prior to escalation from the customer. Time is of the essence in this role, and this role is expected to advocate for customer satisfaction. Professionalism should be emphasized in all communications with ESET customers. This role should display confidence in acting as the customer’s trusted advisor on matters of cyber security, leveraging their teammates in the malware and/or Security Services teams when required. This role reports to the Business Support Manager and takes guidance from the Security Services Manager. This position requires adaptability and the poise to request help should the agent encounter a situation they are not familiar with. The PSA should place emphasis on expanding their knowledge of the IT security field as well as ESET products, processes, and services, with special emphasis on Enterprise-tier products and the network environments said products function in.

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  • Financial Analyst

    JOB PURPOSE: The Financial Analyst provides insight into results, trends, and opportunities related to Sales and Marketing by developing and executing budget, forecast, and actual analyses, scheduled and ad-hoc reporting, dashboards, updates, and analyses to support their objectives. This proactive and leadership role assists in the development sophisticated financial modeling and analyses for reporting sales performance for the North America.

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