Administrative Sales Assistant

• Místo práce: San Diego
• Typ úvazku: Práce na plný úvazek
• Typ pracovního vztahu: Smlouva na dobu neurčitou

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GOALS and OBJECTIVES:

• Provide a positive customer experience for ESET’s Bronze partners and end users while maintaining company goals and directives.
• Prospect and develop additional business opportunity from existing customer install base.
• Interface with end users and Bronze partners via telephone and email to provide sales support.
• Effectively communicate the benefits and value of ESET's security solutions to existing end users and channel partners.
• Meet or exceed the Bronze renewal quota.

DUTIES and RESPONSIBILITIES:

• Maintain accurate pipeline of renewal business.
• Maintain and build Bronze partner relationships.
• Maintain accurate account information.
• Respond to voicemails per company policy.
• Provide & process renewal related materials (quotes, sales orders, invoices, trial licenses, etc.) for Bronze partners.
• Handle and/or resolve ESET license credential inquiries/issues for Bronze partners.
• Record and maintain accurate notes for all sales-related activity in CRM.
• Maintain accurate end user information in CRM.
• Provide back-up support to sales team colleagues as needed/required by management.
• Attend all sales meetings and trainings as required.
• Contact all Bronze renewal opportunities ahead of time to assure a better renewal retention rate.
• Work with the ISR team to maximize Bronze renewal revenue attainment.

KEY TECHNICAL SKILLS, KNOWLEDGE and QUALIFICATIONS:

• 3-5 years channel sales experience.
• College degree (preferred).
• Knowledge of MS Office and Salesforce.com.

PERFORMANCE MEASURES:           

• Meet or exceed monthly sales quota.
• Exceed renewal rate of previous year.                                               
• Ensure customer retention to incumbent partner. 
• Maintain a healthy Bronze renewal pipeline.   
• Offer other solutions to Bronze resellers and end users (up-sell / cross-sell).

COMPETENCIES:

• Ability to present a professional, courteous attitude and to reflect ESET's commitment to quality products, values and services.
• Strong telephone and business communication skills.
• Excellent in-person communication skills.
• Strong consultative selling, time management, and organizational skills.
• Ability to excel in a competitive sales environment.
• Ability to maintain a high volume of inbound and outbound calls.
• Ability to multi task, while being detail oriented.

JOB FIT:

• Must be available to work weekdays, weekends and holidays - as needed - to meet the demands of the department and ESET customers.
• Must have a history of good attendance.

CAREER PATHWAYS:

• Inside Partner Account Manager 

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