Customer Success Lead

Customer Success Lead should be a person who can bring their own expertise and ideas and use them to design and implement successful customer journey, specifically after the purchase, with focus on B2B customers. You will be in charge of designing global standards and implementing such journey in selected markets. You will often work independently, but also cooperate with various colleagues from HQ and countries across the globe. 

You will become a part of small department of enthusiasts with various fields of expertise (research, customer satisfaction and processes) who respect each other, but also like to have fun. 

Responsibilities include: 

• defining of customer success long term vision
• defining and continuous improvement of customer journey between purchase and renewal (processes, deliverables, KPIs) 
• definition of customer success framework (including required roles, tools or measurement system) 
• implementation of defined journey and processes to selected markets 

Personality requirements and skills: 

• sound understanding of Customer satisfaction and Customer experience management 
• at least 4 years of previous experience with customer success management, preferably from IT and B2B environment 
• active English (B2 level at least) 
• systematic approach and analytical thinking 
• ability to lead / manage small implementation projects 
• “can-do“ attitude 

Basic wage component (gross): from 2300 EUR 

• The final basic wage component can be adjusted accordingly to individual skills and experience of the selected candidate.
• Performance bonus 2 times per year up to 10% of the basic salary paid for the evaluation period (usually 6 months).