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Technical Support Engineer II

Arbeitsort:
Arbeitszeit: Vollzeit
Vertragsdauer: Befristet

Summary

Ask no longer "are you sure it´s plugged in" type of tech support questions. Join our 20-member team and assist our premium partners and distributors all around the world. All the issues you will be dealing with are of a have-never-seen-this-before style. No worries, you can still count on our know-how but be ready for work that requires a lot of independent problem-solving.

Job description

As our Technical Support Engineer, you are expected to:

Provide technical support for ESET products to our customers and partners
Search for solutions of issues in cooperation with developers
Gather data about new issues solved and provide them to other teams / departments
Search for root cause of issues in various logs (ESET business products logs, Windows logs, Network logs, etc.)
Search for solutions (from your knowledge, internal documents, external documents, previous cases) of issues
For complex issues provide detailed findings to developers
Provide 24/7 availability to our partners (11.5 hour shifts, in average there are 14 shifts per month).

Ideal candidate has:

At least 5 years of experience on similar position
Active English language (min. B2 level written and spoken)
Active Slovak language (min. B2 level written and spoken)
Excellent communication skills
Problem solving and solution seeking attitude
Drive to learn

Knowledge of at least one of the following is a must:

Advanced/expert knowledge of UNIX/Linux OS
Advanced/expert knowledge of Microsoft Windows Server

Basic knowledge of following is a must:

RDBMS
Active Directory and GPO
Network Topology/Layers, Networking protocols including the ability to analyze network traffic (with Wireshark)
Networking Tools and Utilities
AV/Firewall Rules and Policies
Virtualization

Knowledge of following is an advantage: