CRM Application Support Analyst
- Arbeitsort: Singapore
- Arbeitszeit: Vollzeit
- Vertragsdauer: Unbefristet
Job posting title
CRM Application Support AnalystJob summary
At ESET, our CRM Application Support Analyst as part of the Operations & Support APAC organization provides technical support for internal business customers/departments as well as our business partners/distributors within ESET APAC.Job description
Acts as a project manager of regional business systems related projects, such as system migration/upgrade, process optimization, new system implementation
Acts as the Salesforce Administrator to support regional Salesforce related query, troubleshooting, training, feedback, workflow improvement , bug fixing
Provides internal system support for internal users and external partners on ESET’s internal systems
Is a pivotal contact point between HQ and regional offices in supporting business system issues in order to have holistic view of current ongoing issues, provide follow up and propose improvement suggestion
Analyses complex business problems and provides clear analysis and documentation of the problems and proposed solutions.
Translates functional and system requirements into technical designs that meet business needs.
Maps the capabilities of current business systems, leveraging them in conjunction with manual processes to address business needs.
Support end-user requests for new searches, reports, KPI’s and dashboards.
Create and maintain documentation on processes, system configuration and development changes
Partners with key development teams to test and deploy customizations, custom objects, and new functionalities
Proactively communicate and collaborate with internal and external customers and partners to analyze information needs and technical requirements, identifying requirements assumptions, constraints, risks, issues, and dependencies.
Job requisition
JR-04774 CRM Application Support Analyst (Open)Primary location
SingaporeAdditional locations
Time type
Full time