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Inside Sales Engineer

Job location: San Diego
Work time: Full time
Contract type: Regular

Job posting title

Job summary

The Inside Sales Engineer (ISE) is responsible for supporting the ESET Sales team by providing technical presentations of ESET’s solutions. The ISE provides product knowledge, technical product presentations, trial assistance, installations, training, and periodic assistance with customer service issues.

Job description

GOALS and OBJECTIVES:
• Help drive revenue and support assigned Sales team goals.
• Maintain effective demo readiness capability with regard to overall product knowledge and current sales toolkits.
• Support Field Sales Engineering.

DUTIES and RESPONSIBILITIES:
• ESET solutions advocate. Provide pre-sale and post-sale assistance with intent to drive revenue, ensure customer retention, and maintaining proper customer satisfaction levels.
• Assist Sales in the management of all phases of product evaluations including first-look demos, installations, and troubleshooting. Although less frequent, the ISE may assist with sales events, seminars, and in the overall development and management of ESET Partners.
• Assist Account Managers in the qualification of clients and new opportunities who could benefit from ESET products or services.
• Maintain awareness of competitors and competitive tools.
• Provide product-based training to the Sales team and partner community.
• Keep accurate Outlook calendar for scheduling of time by sales staff.
• Maintain accurate and up to date information in Salesforce with regard to prospect, customer, and partner engagements.
• Respond to email and voicemail per company policy.

KEY TECHNICAL SKILLS, KNOWLEDGE and QUALIFICATIONS:
Experience: At least 1-3 years in a related technical field.
Other desired Skills or Education: Bachelor degree in Computer Science or Engineering. MCSE, A+, Security + certification preferred.
• Demonstrate strong written, oral and presentation skills with the ability to discuss technical concepts to all audiences.
• Must be able to articulate the importance of IT and data security and evangelize ESET as the leader in the IT and data Security market.
• Experience with Windows and Macintosh Desktop Support and general Administration experience with major computer operating systems.
• Experience with administration of Microsoft Sharepoint Server, Microsoft Exchange Server, Microsoft Windows Server, and Linux server.
• Experience with Active Directory and related Directory Services.
• Experience with Microsoft SQL Server and MySQL databases.
• An understanding of computer networking, web technology, IIS, Apache, and certificate management.
• Experience with mobile OS administration (Android and IOS.)