Channel Account Specialist

• Job location: Sydney
• Work time: Full time
• Contract type: Regular

Job posting title

Job summary

Job description

• Serve as the lead point of contact for all customer account management matters

• Provide excellent account support and building and maintaining strong, long-lasting client relationships

• Coordinate with sales operations the welcoming and on-boarding of new accounts

• Manage daily in bound calls and make outbound calls to ensure accounts are nurtured.

• Ensure the timely and successful delivery of our solutions according to customer needs and objectives

• Manage account pipeline and forecasting – Salesforce based tools

• Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders

• Develop new business with existing clients and/or identify areas of improvement to meet sales quotas

• Work with marketing team for marketing opportunities with accounts

• Prepare reports on account status

• Collaborate with BDM’s and sales team to identify and grow opportunities within territory

• Assist with challenging client requests or issue escalations as needed.

• Coordinate with technical training team for account enablement

• Coordinate with Channel marketing manager to ensure programs are executed

• Visit accounts when needed

About you:

• Demonstrate a positive attitude and a consultative approach to solving problems, understanding business goals and educating prospect clients

• Entrepreneurial mindset – able to operate in fast growth context

• General account management skill set.

• Achievement oriented but team focused – working in a fun collaborative culture is important to you.

• Excellent verbal and written communication skills

• Business related degree desired, but not essential

• 3-5 Years account management and/or sales experience in software or IT Security an advantage

We support a hybrid office and work from home options for our team.

ESET is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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