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Channel Account Specialist

  • Job location: Sydney
  • Work time: Full time
  • Contract type: Regular

Job posting title

Channel Account Specialist

Job summary

The ESET Channel Account Specialist (CAS) is accountable for the day to day operations, and lead point of contact for named reseller accounts.

Upselling into reseller accounts, managing the overall health of accounts and overseeing customer account management, including partnership program engagement. They will build and maintain strong, long-lasting customer relationships to ensure business continuity.

Job description

  • Serve as the lead point of contact for all customer account management matters

  • Provide excellent account support and building and maintaining strong, long-lasting client relationships

  • Coordinate with sales operations the welcoming and on-boarding of new accounts

  • Manage daily in bound calls and make outbound calls to ensure accounts are nurtured.

  • Ensure the timely and successful delivery of our solutions according to customer needs and objectives

  • Manage account pipeline and forecasting – Salesforce based tools

  • Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders

  • Develop new business with existing clients and/or identify areas of improvement to meet sales quotas

  • Work with marketing team for marketing opportunities with accounts

  • Prepare reports on account status

  • Collaborate with BDM’s and sales team to identify and grow opportunities within territory

  • Assist with challenging client requests or issue escalations as needed.

  • Coordinate with technical training team for account enablement

  • Coordinate with Channel marketing manager to ensure programs are executed

  • Visit accounts when needed

About you:

  • Demonstrate a positive attitude and a consultative approach to solving problems, understanding business goals and educating prospect clients

  • Entrepreneurial mindset – able to operate in fast growth context

  • General account management skill set.

  • Achievement oriented but team focused – working in a fun collaborative culture is important to you.

  • Excellent verbal and written communication skills

  • Business related degree desired, but not essential

  • 3-5 Years account management and/or sales experience in software or IT Security an advantage

We support a hybrid office and work from home options for our team.

ESET is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Job requisition

JR-02614 Channel Account Specialist (Open)

Primary location

Sydney

Additional locations

Time type

Full time

Apply Now
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