Inside Partner Account Manager II

• Job location: San Diego
• Work time: Full time
• Contract type: Regular

Job posting title

Job summary

Job description

This role requires an individual who can handle a high volume of inbound and outbound calls and email interactions. The successful Inside Partner Account Manager will be skilled in lead qualification, pipeline development, renewal sales management, as well as account management. This is a quota driven sales position which involves outbound calling, prospecting, qualifying inbound leads, cross-selling and up-selling. The IPAM II will work closely with Channel Partners, Partner Sales Engineers, Strategic Account Managers, Territory Account Managers, and Partner Account Managers within the assigned geographic territory to close business.  We are looking for individuals with a passion to close business while simultaneously building long lasting reseller relationships.

GOALS and OBJECTIVES:
• Provide a positive customer experience for ESET Channel Partners and end users while maintaining company goals and directives.
• Prospect and develop additional business opportunities from existing customer base.
• Interface with end users Channel Partners via telephone and email to provide sales support.
• Effectively communicate the benefits and value of ESET's Cybersecurity solutions to both new and existing end user/Channel Partner customers.
• Meet or exceed department goals, which include; sales revenue and end user/Partner account management.

DUTIES and RESPONSIBILITIES:
• Achieve /exceed quota targets.
• Interface with end users and channel partners via telephone and email to provide assistance and close business.
• Provide consultation and advice to Channel Partners to support the partnership and drive revenue.
• Investigate and resolve issues for Channel Partners.
• Determine qualification of leads and represent ESET in negotiations on sales agreements with Channel Partners and end users.
• Develop new business leads through various means, including cold calling.
• Provide product literature, evaluation software, and lead referrals to channel partners.
• Generate weekly reports and forecasts, as needed, for all in-progress and closed business.
• Provide Pipeline forecast upon request (new sales and renewal opportunities).
• Perform sales administrative tasks such as license modifications, reseller/end user record updates etc.
• Assist with training, onboarding and mentorship for new members of the IPAM team.
• Generate and present content (sales, process) in department meetings as required.
• Compile, analyze, interpret and present information about specific resellers, regions and products that help provide key insights about an assigned region.
• Provide backup support to sales team colleagues as needed/required by management
• Other duties as assigned.
Specific Daily Duties of IPAM II:
• Use independent judgment to determine how to best perform job tasks and how to prioritize assigned work.
• Complete all new leads and renewal opportunities as assigned.
• Maintain accurate pipeline of business within assigned territory. 
• Process POs for new & renewal business from our resellers.
• Create sales quotes for resellers and end user clients.
• Contact all Managed Partners within assigned territory at least once per month to maintain a healthy reseller relationship.
• Respond to voice mails per company policy.
• Keep accurate notes in CRM of all relevant activities
• Issue NFR software as necessary according to ESET policy for all resellers’ clients within assigned territory.
• Provide back up support to the Partner Account Manager
• Maintaining accurate enduser information for each reseller sale.
• Attend all sales meetings and trainings as required.

KEY TECHNICAL SKILLS, KNOWLEDGE and QUALIFICATIONS:
• 0-2 years professional sales experience.
• Strong telephone and business communication skills.
• Strong consultative selling, time management and organization skills.
• Ability to use expert judgement in recommending the ideal product solution based upon a prospects security needs and existing or future network architecture.
• Ability to use discretion in the management of multiple partners within a region who may be competitively positioned.
• Ability to close business while achieving a high level of customer satisfaction.
• Ability to maintain a high volume of inbound and outbound calls.
• Professional, courteous attitude to reflect ESET commitment to quality products and services. 
• Ability to multi task, while being detail oriented.
• Proficiency in Microsoft Office products.
• Associates’ degree or equivalent professional experience.
• Intermediate Level Sales Position.

Preferred Qualifications
• 2-4 years B2B software sales experience
• Bachelor’s degree from accredited institution
• Prior Channel Sales Experience 

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