• Technical Support Analyst

    The Technical Support Analyst is responsible for providing Second-Level Technical Support to the Partner and the Distributor in order to present solutions to problems they cannot solve by themselves, always seeking end-user satisfaction. Additionally, the Technical Support Analyst adds value by developing preventive projects and content related to Support.

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  • Technical Support Trainee

    The Technical Support Trainee provides technical support to the internal end user in compliance with the existing SLA, measured through the ticket system. The Technical Support Trainee performs routine maintenance on hardware and software, and also provides infrastructure and networking support (including communications).

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