• Technical Support Agent

    ESET Technical Support Agent provides technical product support to all ESET customers, partners, resellers, and internal personnel. Technical Support Agents are expected to stay current with changes and trends to service our customers with excellent technical troubleshooting ability, exceptional problem solving skills, and outstanding customer service skills. Individuals must have a passion for problem solving, have excellent verbal and written communication skills and be comfortable working with all business type customers. This role is also expected to identify potential cross-sell opportunities and present them to higher tier support or management when appropriate after working with customers.

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  • Marketing Manager, Demand Generation

    JOB PURPOSE: The Marketing Manager Demand Generation is responsible for running technology and processes that enable our Demand Generation team to scale and deliver against our business goals. This role supports the Senior Director of Marketing in serving as point of contact for all demand generation duties. This position will have the authority to resolve all issues within the parameters and procedures of the organization.

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  • Customer Success and Support Manager

    The Customer Success and Support Manager is an experienced, proactive team leader responsible for management of all consumer technical support personnel. In the Consumer role, all CSA and OSA I agents will report directly to this position. This role is a key point of contact between ESET and customers, removing obstacles for customer success and protecting the value of ESET products and solutions. This role is required to understand the emerging needs of the customer and to strive for alignment of ESET solutions with customer goals in a proactive way with special attention on ESET consumer solutions. This role monitors and enforces compliance of company and department policies and procedures for all Technical Support personnel. They will foster a positive and proactive relationship within agent teams and serve as the primary contact for agents during and after all new hire training. Additional responsibilities include monitoring day-to-day call center activities including responses, calls and agent states through collaboration with the Consumer Lead role. The manager should encourage agents to meet or exceed department and quality improvement goals. This role supports the Director of Technical Support in serving as an escalation point for all customer interactions that require management intervention and may be required to work on-call 24 hours a day, 7 days a week including Holidays. This position will have the authority to resolve all issues within the parameters and procedures of the organization.

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  • Business Systems Developer II

    JOB PURPOSE: Under general direction and as part of the core application team will collaborate with ESET Business Systems team (Development and Core Application teams) to design and develop data integration & coding projects to support the ESET business functions including projects working directly with Salesforce, NetSuite, Boomi, and all other ancillary systems. Ensures that all development applications are running and services customers as needed.

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