Systems Support Specialist

• Miesto práce: Singapore
• Typ pracovného pomeru: Plný úväzok
• Druh zmluvy: Doba neurčitá

Job posting title

Job summary

Job description

What you will do:

• Provides daily, first point of contact system support for internal APAC colleagues through tickets and walk-ups

• Assists with translating technical work processes into easy to understand business systems functions

• Creates, maintains, updates and distributes written documentation manuals for users.

• Performs acceptance testing of new and/or modified business systems by developing test data; reviews output and evaluates systems.

• Liaises with colleagues within the region and HQ in managing the life-cycle of corporate assets to ensure accurate inventory records

• Install, configure, repair, replace and resolve technical issues for both hardware and software

• Be the IT liaison for new hires, assist to create accounts and set up hardware for new hires

The Job Description is intended to be a general representation of the responsibilities and requirements of the job. However, the description may not be all-inclusive, and is subject to change.

Job requirements

• At least 2 years of relevant experience (Diploma / Bachelor’s Degree in Computer Science/IT/Engineer or any other related field or equivalent combination of education and work experience. (Fresh grads also welcomed)

• Excellent communication skills including the ability to translate technical information into basic understanding, and the ability to communicate effectively and tactfully with a diversity of people at an individual and team level.

• Previous experience with supporting CRM systems is highly advantageous

• Good knowledge on Salesforce or Netsuite is highly advantageous

Job requisition

Primary location

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